Refund & Returns
At Kates Gift, we are committed to providing our customers with high-quality products and excellent service. We understand that there may be times when you need to return an item. Please read our refund and return policy below to understand your options.
| Reason for Return | Solution |
|---|---|
| Arrived Late | We promise delivery within 30 days or refund €6. |
| Defect/Manufacturing Error/Quality Issue | Send a new item. |
| Doesn’t Fit (Wrong Size/Color Ordered) | Exchange possible; customer is responsible for return shipping costs. |
| Changed Mind (No Longer Want Item) | Exchange possible; customer is responsible for return shipping costs. |
| Received Wrong Item (Incorrect/Missing Item) | We will happily send a new item, and the wrong one can be kept as a gift. |
| Package Damaged on Arrival | Send a new item. |
| Incorrect Shipping Information | No refund or exchange; we are not responsible for incorrect shipping information. |
| Tracking System Indicates Delivered | If tracking shows delivered, it is considered delivered. Please check with your local post office. |
| Item Seized by Customs | We will send a new one. |
| Other (Please specify in additional notes) | Contact us, and we will do our best to assist you. |
Additional Terms
- All Sales Are Final: We do not offer refunds. Only exchanges are possible, and the customer is responsible for all shipping fees.
How to Initiate a Return
- Contact Us: Email us at support@katesgift.com or call us at +13472128856 with your order details and reason for the return.
- Provide Documentation: Include photographs of the item if it is defective, damaged, or incorrect.
- Follow Instructions: We will provide you with instructions on how to proceed with the return or exchange.
Thank you for shopping at Kates Gift. We appreciate your understanding and cooperation.
